Support
We all have times when something does not make sense or a brain freeze prevents us from remembering something. When that happens, we offer several ways to help you.
Skype
This is a new service we are offering. By linking together over the Internet, your screen can be shared with our technical support person which makes it easier to find the problem and help you with a solution. The great thing, this is a free service to both parties, all you need is a Skype account, also free.
To use our Skype tech support, please contact us by email or telephone first to set up a mutually agreeable time for the connection.
Our Skype id is: robindmyers1
Feel free to contact us anytime by email. The address is: robin@rmimaging.com
Telephone
The tried and true telephone is always available for tech support. You may call at any time from 0800-1700 PDT, if we are unavailable, please leave a voicemail message with a call back number. Once our tech support person is available your call will be returned. The telephone number is: 925-519-4122, US Pacific Time.
Frequently Asked Questions (FAQ)
Manuals
Yes, we know that everyone hates looking things up in the manual, but they are there to give you guidance, especially during those 3 AM work sessions when no one here is answering the phone or email. In case you have misplaced yours, here are links to the product manuals.
Tutorials
A series of tutorials is available for step by step operation of SpectraShop. You can find the tutorials here.
Updated 12.6.2022